At CMR Associates, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://brokerage.cmrtax.com/) or interact with our services, including our text messaging (SMS) communications.
Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or opt into our communications.
01 Information We Collect
We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services, booking a qualification call, or otherwise contacting us. The personal information we collect may include:
- Contact Data: First and last name, email address, phone number, and mailing address.
- Business Data: Information about your brokerage, agent count, volume, and current back-office setup.
- Technical Data: IP address, browser type, operating system, and information about your interactions with our website (collected via cookies and similar technologies).
02 How We Use Your Information
We use the information we collect or receive to:
- Facilitate account creation and the onboarding process onto our stack (Closivo & Xero).
- Provide and manage our CPA-led back-office services.
- Communicate with you regarding service updates, billing, and support.
- Send marketing and promotional communications (if you have opted in).
- Deliver targeted SMS/text messaging communications (see Section 3).
03 SMS/Text Messaging (A2P Communications)
If you provide us with your mobile phone number, you may opt in to receive text messages from us regarding your account, qualification calls, and service updates. We strictly adhere to A2P 10DLC regulations to protect your mobile data.
- Consent: We will only send you SMS messages if you have provided explicit, affirmative consent to receive them.
- Opt-Out: You can cancel the SMS service at any time. Simply text "STOP" to the shortcode or number from which you received the message. Upon sending "STOP," we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.
- Help: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at [[email protected]].
- Message and Data Rates: Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies.
04 Data Sharing and Disclosure
We respect your privacy and fiercely protect your data. We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following situations:
- Service Providers: We may share data with trusted third-party vendors (such as Closivo or Xero) who perform services for us or on our behalf and require access to such information to do that work.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Strict SMS Data Restriction (No Sharing): No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of sharing mentioned above strictly exclude text messaging originator opt-in data and consent; this opt-in data and consent will not be shared with any third parties under any circumstances.
05 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to access or store information, enhance your browsing experience, serve personalized content, and analyze our traffic. You can choose to accept or reject cookies through our website's cookie banner or your browser settings.
06 Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
07 Your Data Rights (Unsubscribe & Update Info)
We believe you should have control over your data. Depending on your location, you have certain rights regarding your personal information:
- Opting Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link included at the bottom of those emails.
- Opting Out of SMS: As stated in Section 3, you may text "STOP" to our communications at any time to be immediately removed from our SMS list.
- Accessing & Updating Information: If you would like to review, correct, or update any personal data we hold about you, you can contact us directly.
- Requesting Deletion: You may request that we delete your personal information, subject to certain exceptions where we are legally required to retain records (e.g., for tax and accounting purposes).
08 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.